Contact Centers Consulting
CRM Response

Corsidian offers operation assessment and consulting training services to support its customers in connection to strategies incorporation analysis, processes supervision, staff management and technology usage enhancing.

These services are offered by Contact Centers through outbound and inbound calls for Credit and Collection operations, Telemarketing and Customer Assistance covering vertical markets different practices such as: Customers and Prospects Surveys, Data Corroboration and many others.

These services are integrated in three areas:

On Site Operation Assessment
By performing operation assessment identified and assessed are strategies, subsequently processes, methodologies and results are compared to industry's best practices and finally recommendations are made.

Alignment of Strategies to Technology as used by Operations
Based in performed assessment, business strategies are aligned with available technology in contact center, including Customers Management Systems, Predictive Dialing, Monitoring and Assessment.

Consulting Training
One of consulting training main goals is supporting customer in connection to operation results analysis to allow it to perform necessary modifications to systems and therefore contribute to goals achievement.

Benefits

Calls Monitoring and Assessment
Assessment of inbound and outbound calls performed from a Contact Center in order to identify training opportunities in telephonic skills, products and services training and operation implemented monitoring process checking.