Rebeca heads the CRM area at Corsidian Inc., in Mexico City. One of& her main objectives in this position is to ensure customer service satisfaction by providing consulting services in the use and management of the technology promoted by the organization.

Since 1996 her professional career has been focused on the Call and Contact Center industries and on various projects in the collection, customer service, and telemarketing operations both domestically and internationally, the development of collection strategies, the management and improvement of call center technology, operations gap analysis, performance measurement, and analysis of training needs for call center representatives and supervisors.

Her previous working experience includes leading organizations such as DHL Express & Logistics, Arial International, GE Capital, Weyerhaeuser Mortgage Company, Xerox Corporation and The Coca-Cola Company.

In 2004 she received the CONACRE National Awards from the Consejo Nacional de Ejecutivos de Credito in Mexico, in recognition of her contributions to the Collections, Customer Service, and Telemarketing industries. She has trained over 6,000 Call Center Professionals in Spanish, English, and Portuguese. She is an active speaker nationwide and in international Call Center forums. She holds an Associate Business Administration Degree from the Northwalk Community College, Northwalk, CT.