Corsidian opens offices in Bogota, Colombia   

Corsidian SA de CV, Mexico D.F. May 24, 2006. With great success and after more than five years providing services and technological solutions to the companies’ Contact Centers in more than 12 countries in Latin America, Corsidian opens its offices in Bogota, Colombia.

Corsidian has distinguished itself for implementing global strategies and solutions, tailoring each customer’s needs and operation so that, both technology as well as training and personnel management are directed to obtain the fastest return on investment.

Colombia is a country that has evolved surprisingly towards the technological change and has achieved an important patrimonial consolidation in this sector, which has registered revenues of up to 49 million dollars, under the operation of the Contact Centers.

According to the Chamber of Commerce, such amount of sales is a clear evidence of the relevance that this segment has attained for customers in this country. The sector’s consolidation was generated in 2002, when the Contact Center’s outsourcing had a 32% revenue increase, preventing net losses for 2,8 million dollars obtained in 2001, and obtaining profits of 538.000 dollars the subsequent year.

Only this year, the operational revenues of the companies dedicated to the Contact Center’s outsourcing business, or management of relationships with customers, as it is also known, grew a 38% in 2001, totalizing $ 49 million dollars.

In 2005, Colombia registered invoicing in the sector for $ 344.313 million Colombian pesos (approximately, 156 million dollars) with an increase of 26% in face of year 2004, generating nearly 22.848 direct jobs.

Aware of the fact that the Latin American industry is rapidly growing, Corsidian, with offices in Brazil, Mexico and Puerto Rico, now opens offices in Bogota, where it will surely face the challenges and opportunities that arise, to better compete with the globalized markets.

As the General Manager in Mexico, Central America and the Andean Region, Alejandro Suarez pointed out at the opening of this space, “Corsidian will obtain an essential competitive advantage with the expansion of its regional presence in Latin America, with which we hope to strengthen our relationships with the transnational institutions which are currently Corsidian’s customers. Likewise, offer a first-level technological offer to Colombian companies, covering the local needs, and with all the benefits of expertise, availability and flexibility that Corsidian offers, which will make interactive relationships between company and current customers easier.”

Corsidian Colombia offices are located at the Edificio Teleport, Calle 114 No. 9-51, Torre A Piso 11 Oficina 1101, Bogota, Colombia.

For more information contact:
Corsidian, S.A. de C.V.
Torre Hemicor
Av. Insurgentes Sur 826.
Col. Del Valle, CP 03100
México, D.F.
Tel. (+52) 55 53401990
Fax. (+52) 55 53401991
infomexico@corsidian.com
www.corsidian.com

Corsidian Colombia
Edificio Teleport
Calle 114 No. 9-51
Torre A Piso 11 Oficina 1101
Bogota, Colombia.
Tel. (571) 638 6184
Fax. (571) 621 1565

Corsidian is a leading distributor of contact center software in Latin America. With offices in Brazil, Mexico, Puerto Rico and Columbia it serves the largest and most efficient contact centers in over thirteen countries in the CALA region. For over 9 years Corsidian has focused its business on minimizing the key frustrations of its customers’ customer through the correct implementation of technology and consulting services. These include software for Inbound and Outbound Solutions, ACD, Quality Monitoring, Recording, CRM, as well as consultancy services. Corsidian has a proven track record in innovative service delivery and in managing complex transaction intensive contact center applications in Latin America. For more information contact www.corsidian.com or infomexico@corsidian.com.