eLearning

Different studies have shown that eLearning is the best cost/benefit tool for agents' training.

eLearning process is engaged upon contracting and/or based in Quality Assurance management results. The process is comprised by three phases:

1. Training management which comprises allocation criteria and to be developed skills, along with necessary courses related to those criteria and skills.

2. Contents generation which consists in creating own learning materials via web.

3. Results assessment, where eLearning systems must share information with Quality Assurance and Workforce management.

Corsidian's eLearning tools provide companies the highest effectiveness rates in the entire training cycle, generating important costs reduction regarding agents training and management, also maximizing training results, by assuring that training is provided to all those points showing highest business impact. Also optimized is one of the most expensive Contact Centers' activities: staff management.

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