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Company News
	Five9 Announces Master Distributor Agreement with Corsidian June 12th, 2006
	Corsidian, customer-contact provider, buys TCG June 3rd, 2006
	Corsidian opens offices in Bogota, Colombia May 24th, 2006
	more...
Events
	3rd. Andean Congress of Call Centers, Contact Centers and CRM May 10th to 12th, 2006 Bogota, Colombia
	Expo IP Contact World May 22nd to 24th, 2006 Cd. Mexico, D.F.
	4th. National Congress for Executives of Credit and Collections, CONACRE 2006 May 26th to 27th, 2006 Cd. Mexico, D.F.
	more...

CTI
Computer Telephone Integration

CTI is a term used to describe the technology by way of which a computer (single workstation or file in LAN server) connects to a telephone line. Its purpose is picking up calls management required commands.