ACD
Automatic Call Distribution

Calls distribution as per required management is the cornerstone of customer assistance operations. With the evolution of Calls Centers into Contact Centers, distribution not only involves calls but also covers different interactions through which customers decide contacting a company.

Corsidian's ACD solutions consider that reality and have enough flexibility to provide customers same service experience through different access channels, including control tools to precisely measure times as well as response quality. By considering that every customer may choose different access methods, Corsidian's interactions distribution tools are designed to focus on your customers and not in the channels, thus offering enhanced assistance as well as significant resources optimizing.

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